Last updated: 23/09/2025
Thermopac (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website www.thermopac.co.uk (“Website”).
1. Information We Collect
We may collect and process the following personal information when you use our Website or contact us:
- Identity & Contact Data: name, company, email address, phone number.
- Business Information: company details you provide when making an enquiry.
- Technical Data: IP address, browser type, operating system, device information.
- Usage Data: how you use our Website, including pages visited and time spent.
- Communications: records of correspondence when you contact us.
We do not collect special category data (such as health information) through our Website.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your enquiries and provide customer support.
- To process and manage business relationships.
- To improve our Website, products, and services.
- For marketing communications (only where you have consented or where permitted by law).
- To comply with legal and regulatory obligations.
3. Contact Forms
When you submit an enquiry via our Website forms, we collect the information you provide (such as name, email address, phone number, and message).
- Form submissions are stored securely in our Website database and may also be forwarded to us by email.
- We use this information solely to respond to your enquiry and maintain records of correspondence.
- We retain form entries for up to 12 months, unless a longer period is required for legal or business reasons.
- You may request deletion of your personal data at any time by contacting us.
4. Legal Basis for Processing
We process your personal data under one or more of the following lawful bases:
- Contractual necessity – where processing is required to provide our products or services.
- Legitimate interests – for business operations, customer service, and Website analytics.
- Consent – where you subscribe to receive marketing communications.
- Legal obligation – where we must comply with applicable laws and regulations.
5. How We Share Your Data
We may share your data with:
- Service providers who help us operate our Website and deliver services (e.g., hosting, IT, email).
- Professional advisers (e.g., legal, accountants).
- Regulators, authorities, or law enforcement where required by law.
We do not sell your personal information to third parties.
6. International Data Transfers
If we transfer personal data outside the UK/EEA, we will ensure it is protected by appropriate safeguards such as Standard Contractual Clauses or adequacy decisions.
7. Data Retention
We will retain your personal data only as long as necessary to fulfil the purposes we collected it for, including legal, accounting, or reporting requirements.
8. Cookies
Our Website uses cookies and similar technologies to improve user experience, analyse Website traffic, and provide certain functionality. For more details, please see our Cookie Policy.
9. Your Rights
Under UK GDPR, you have the following rights:
- Right to access your personal data.
- Right to request correction of inaccurate data.
- Right to request erasure of your data.
- Right to object to processing or restrict processing.
- Right to data portability.
- Right to withdraw consent (where processing is based on consent).
- Right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.
10. Data Security
We implement appropriate technical and organisational measures to protect personal data against loss, misuse, unauthorised access, or disclosure.
11. Third-Party Links
Our Website may contain links to other websites. We are not responsible for the privacy practices of such third parties and encourage you to review their privacy policies.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a new “last updated” date.
13. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
Thermopac Ltd - D/VINE TRADING GROUP LIMITED | 15200618
9 Little Portland Street
Westminster, W1W 7JF
Email: info@thermopac.co.uk